Raphie AI
Raphie AI is a leading AI support platform, built for the iGaming industry. Operators using Raphie consistently achieve 80%+ automation.
Headquarters
New Jersey, United States
Founded
2019
Offices
- Melbourne, Australia
- Manila, Philippines
About Raphie AI
Raphie is the AI player operations layer purpose-built for the iGaming and sports betting industry. It integrates directly with operators' PAM and ticketing systems to deliver true resolution of inbound player enquiries — going beyond the deflection-first approach of generic AI platforms. Raphie is backed by a team of 500+ dedicated agents delivering large-scale, fully managed CX operations from the Philippines for over five years, now run directly under our own SCBPO licence. For complex cases, Raphie routes to expert human agents for escalation, combining deep domain expertise with purpose-built automation to improve player outcomes and reduce cost to serve.
Products
AI Support Platform
Raphie AI automates support tickets end-to-end — unlike generic helpdesks, our AI platform reads account context, takes action, and replies in your brand voice, instantly. Operators see 80%+ automation and a 60%+ CX cost saving, while improving CSAT and response times.
AI Copilot
Raphie CoPilot sits alongside your agents, drafting real-time suggestions and next-best actions as they work. Operators see up to 50%+ faster resolutions, fewer errors, and quicker new-hire ramp-up, all while responses stay standardized, on-brand, and compliant.
Expert Agents
Our Expert Escalation Agents are trained support teams covering every stage of the player journey, from inbound support to payments, fraud, KYC, and lapsed-player re-engagement. We handle recruiting, onboarding, scheduling, and QA.